We're sorry that you're having difficulty paying. Here are some of the common reasons why payments are declined:


  • You entered the wrong card number or expiry date
    • Please check these carefully to ensure they are correct
  • The zip code you entered doesn't match the billing zip code for your card.
    • Please check the zip code you entered and amend it if necessary.
  • The CVC code you entered doesn't match the CVC code on the card
    • Please check the CVC code to make sure it matches

If your card is still declined, please check with your card issuer.